energywatch

energywatch are the independent gas and electricity watchdog and provide free, unbiased information and advice to customers.

Website:         www.energywatch.org.uk

 UK European Consumer Centre (UK ECC)

Part of the European Consumer Centre Network (ECC-Net) which consists of 29 centres across Europe. The aim of the network is to assists consumers in resolving their disputes, which are cross border within the EU and to provide advice and information to consumers on their rights.
Website :  www.ukecc.net

Dial UK

Dial UK is a network of advice centres for people with disabilities.

Dial UK, St Catherine's, Tickhill Road, Doncaster, South Yorkshire.  DN4 8QN

Phone:           01302 310 123

Textphone:    01302 310 123 (please use the voice announcer)

E-mail:           enquiries@dial.org.uk

Website:        www.dialuk.org.uk

Age Concern England

Age Concern England has a network of local advice centres for older people.

Age Concern Information Line
Age Concern
Freepost (SWB 30375)
Ashburton
Devon
TQ13 7ZZ

Phone:     0800 009 966

Website:  www.ageconcern.co.uk

Information Commissioner's Office (ICO)

The ICO will provide advice if you are concerned about how your personal information is being used.

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone:      01625 545 745

E-mail:      mail@ico.gsi.gov.uk

Website:   www.ico.gov.uk

British and Irish Ombudsman Association (BIOA)

BIOA's website lists the ombudsmen and other complaint-handling organisations that may be able to help you if you have a complaint.

PO Box 308
Twickenham
TW1 9BE

Phone:      020 8894 9272 

E-mail:      secretary@bioa.org.uk

Website:    www.bioa.org.uk

Trading Standards

This is a one-stop shop for information on consumer protection in the UK.  For advice on how to contact your local Trading Standards Service, you can use Trading Standards Central or your local phone book.

Website:     www.tradingstandards.gov.uk

Consumer Direct

Consumer Direct is a telephone and on-line advice and information service for consumers in Great Britain, supported by the Department of Trade and Industry.

Phone:         08454 04 05 06

Phone:         08454 04 05 05 (Welsh speaking advisor)

Minicom:     08451 28 13 84

Website:      www.consumerdirect.gov.uk  

ADR Now

ADR refers to alternative dispute resolution - options for resolving disputes without going to court.
 
This site is run by the Advice Services Alliance (ASA). ASA is the umbrella body for independent advice services in the UK

Website www.adrnow.org.uk