An Independent View - A booklet, written in plain English, which explains the role of the Energy Ombudsman

An Independent View in large print - booklet available to download for print in 16pt. Please ask us if you would like any of the other documents in large print.

Cyflwyno cwyn i?r Ombwdsmon Cyflenwad Ynni - Mae?r Ombwdsmon Cyflenwad Ynni yn wasanaeth Ombwdsmon ar gyfer cyflenwyr nwy a thrydan a?u cwsmeriaid domestig.

Energy Ombudsman leaflet

Energy Ombudsman Annual Report 2009

Memorandum of Understanding between Ofgem and The Energy Ombudsman (Oct 2008)

Memorandum of Understanding between Consumer Focus and the Energy Ombudsman

Terms of Reference - The rules that describe the way the Energy Ombudsman works

Balance of the Evidence - Leaflet explaining the stages in the investigation process

Guidance on Goodwill Awards

Our Service Standards

Performance Reports - Detailed reports showing the level of performance the Energy Ombudsman is achieving. Please note that this link will redirect you to our corporate website.

Case study bulletins - anonymous summaries of all our closed cases

Customer satisfaction reports