Energy Ombudsman : Case Study Bulletins

An independant view. Making a complaint to the Energy Supply Ombudsman

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Case study bulletins

We anonymise and publish every case that we investigate and close.

A case is considered closed in two situations:

when the complainant has accepted the ombudsman's final decision and received all of the items set out in the remedy from the company; or
if the complainant rejects the ombudsman's final decision, and no further action is required from the company.

The following case study bulletins explain the types of complaints the ombudsman investigated and the final decisions the ombudsman made following the investigation.

You can quickly search the documents for keywords by holding down the control (Ctrl) and F key.

Closed cases 2009 - Supplier complaints

January 2009 February 2009

Closed cases 2009 - Network complaints

January 2009 February 2009

Closed cases 2008 - Network complaints

Bulletin 1 April - December

Closed cases 2008 - Supplier complaints

Bulletin 1 Bulletin 11 Bulletin 21 (October 2008)

Bulletin 2 Bulletin 12 Bulletin 22 ( November 2008)

Bulletin 3 Bulletin 13 Bulletin 23 (December 2008)

Bulletin 4 Bulletin 14