1 April 2008

Companies which are members of the Energy Networks Association become members of the Service.  The Service changes its name from 'The Energy Supply Ombudsman' to, 'The Energy Ombudsman'.  The Ombudsman's terms of reference have been adjusted to allow consideration of complaints about the physical supply of gas and electricity to homes (for example power cuts). 

1 January 2008

Following an amendment to the terms of reference for the Energy Ombudsman the Ombudsman is now allowed to deal with complaints when customers have followed the company's complaints procedure as set out in their plain English policy statement and has allowed them up to eight weeks * to sort out the problem. Please see the Complaints Process section of our website for more information.

* Previously twelve weeks

1 September 2007

Following an ammendment to the terms of reference for the Energy Ombudsman, the Ombudsman is now allowed to deal with compliants about an energy companies sales activity.

The Ombudsman may be able to help if the problem you ae complaining about happened after 1 September 2007.

Events

Energy Ombudsman will be exhibiting at :

For Consumers

Fabulous at 50 Show - The lifestyle show for the over 50's.

26 - 27 September 2008 at the Bournemouth International Centre

Visit their website to request free tickets www.fabat50show.co.uk

For Advice Agencies

Trading Standards Annual Conference & Exhibition

24 - 26 June 2008 at the Bournemouth International Centre

Citizens Advice Scotland Annual Conference

13 - 14 July 2008 at the Edinburgh Conference Centre at Herriot-Watt University

Citizens Advice Annual Conference and Exhibition

23 -24 September 2008 at the University of York