Energy Ombudsman : Rejecting The Final Decision
Energy Ombudsman An independant view. Making a complaint to the Energy Supply Ombudsman
Rejecting the final decision

If you do not accept the final decision or do not accept it within two months, you lose the right to the solution offered in the final decision.

However, you will be free to follow other routes to try to sort out the problem in a way that suits you better.

What happens if I accept the final decision?