These are:

• physical problems to do with the electricity or gas supply to your home (for example, power cuts) when the problem happened before 1 April 2008;

• complaints about companies which are not our members;

• problems that we think would be better dealt with by the courts, arbitration services or other complaints procedures;

• problems that are already being dealt with by courts or other complaints procedures;

• employment and staff issues in member companies;

• cases that we consider to be malicious or unjustified;

• commercial decisions made by member companies about whether to provide a product or service, and the terms under which they may be provided; and

• disagreements between gas or electricity companies about providing those services.