In 2005 Ofgem, the energy regulator, determined that energy suppliers should establish a scheme to resolve outstanding billing disputes in a fair and independent way. The energy suppliers who were members of the Energy Retail Association committed to establishing an alternative dispute resolution (ADR) scheme within 12 months as part of their ongoing drive towards improving customer service and the ongoing trend towards reduced complaints within the industry. They felt that such a scheme would further strengthen existing arrangements for complaint resolution within the domestic energy sector. The Energy Ombudsman is that scheme.

The Ombudsman Team