Please remember that there are rules about when we can accept a complaint.

If after looking through the website you remain unsure if your complaint is one that we can handle, please give us a call,

Monday to Friday 9am - 5pm

Phone:           0845 055 0760, or  01925 530263 or 0330 440 1624

Fax:               0845 055 0765, or 01925 530264 or 0330 440 1625

Textphone:     0845 051 1513, or 01925 430886

We are pleased to take calls from those using RNID Typetalk Relay and TextDirect Services.

Write to us at: 

Energy Ombudsman   
PO Box 966
Warrington
WA4 9DF

E-mail:           enquiries@energy-ombudsman.org.uk

Website:        www.energy-ombudsman.org.uk

We issue information in other languages and other formats.  Please let us know if you have any specific needs.