Please remember that there are rules about when we can accept a complaint.  If after looking through the website you think that your complaint is one that we can handle, please give us a call, Monday to Friday 9am - 5pm.

We will usually be able to deal with phone enquiries on the spot – so phoning us may be quicker than using the online Enquiry Form or writing to us. If your first language is not English we can offer a telephone interpreter service.

Phone:  0330 440 1624 or 01925 530 263
These numbers may be cheaper to use if you use a mobile phone or phone provider other than BT, and will be “free” if you pay a monthly charge for calls to numbers starting 01 or 02.
 
You can also call us on:  0845 055 0760

Text Phone:  0330 440 1600 or 0845 051 1513 

We are pleased to take calls from those using RNID Typetalk Relay and TextDirect Services.

Online Enquiry Form

Please add as much detail as possible to our online Enquiry Form, this will help us deal with your enquiry more quickly.

Post:  Energy Ombudsman PO box 966 Warrington WA4 9DF

We recycle all written correspondence we receive and can not return original documents, please help us reduce paper consumption in our office by considering if you can call us or use the online Enquiry Form.

Fax:  0330 440 1625 or 01925 530 264

We issue information in other languages and other formats.  Please let us know if you have any specific needs.